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Jim Thompson x The White Lotus
Jim Thompson x Sarran
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Bags

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Accessories

New In
Jim Thompson x The White Lotus
Jim Thompson x Zee Nunew
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Ready-to-Wear

Accessories

Soft Furnishings
Table Linens
Dining Accessories

New In

    Jim Thompson x The White Lotus

      Jim Thompson x Sarran

        Shop All

          Ready to Wear

          Bags

          Scarves & Wraps

          Accessories

          New In

            Jim Thompson x The White Lotus

              Jim Thompson x Zee Nunew

                Shop All

                  Ready-to-Wear

                  Accessories

                  Soft Furnishings

                    Table Linens

                      Dining Accessories

                         

                        FAQS

                        Orders & Delivery

                        • Which countries do you ship to?
                          We currently ship to:

                          NORTH AMERICA:
                          United States, Canada, Mexico, Bermuda, Bahamas, Barbados, Belize, Costa Rica, Dominican Republic, El Salvador, Greenland, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, Puerto Rico, Trinidad & Tobago, U.S. Virgin Islands, British Virgin Islands, Turks & Caicos Islands, Cayman Islands, Anguilla, Antigua and Barbuda, Dominica, Grenada, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent & the Grenadines, St. Barthelemy, St. Maarten, St. Martin, Aruba, Curacao, Bonaire, St. Eustatius, Saba

                          SOUTH AMERICA:
                          Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

                          EUROPE:
                          United Kingdom, Ireland, France, Germany, Spain, Italy, Portugal, Austria, Belgium, Switzerland, Netherlands, Luxembourg, Monaco, Sweden, Norway, Denmark, Finland, Iceland, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Albania, Kosovo, Greece, Cyprus, Moldova, Belarus, Ukraine, Russia, Georgia, Malta, San Marino, Andorra, Gibraltar, Aland Island (Finland), Azores (Portugal), Madeira (Portugal), Canary Islands (Spain), Ceuta (Spain), Melilla (Spain), Campione/Lake Lugano (Italy), Livigno (Italy), Mount Athos (Greece), Heligoland (Germany), Buesingen (Germany), Jersey (Channel Islands), Guernsey (Channel Islands), Vatican City

                          ASIA:
                          China Mainland, Southern China Mainland, Hong Kong SAR, Macau SAR, Taiwan, Japan, Korea, South, Singapore, Malaysia, Thailand, Vietnam, Cambodia, Laos, Indonesia, Philippines, Brunei, India, Pakistan, Bangladesh, Nepal, Sri Lanka, Bhutan, Mongolia, Myanmar, Afghanistan, Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Armenia, Azerbaijan, Iraq

                          MIDDLE EAST:
                          United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Israel, Turkey

                          AFRICA:
                          South Africa, Egypt, Morocco, Algeria, Tunisia, Nigeria, Ghana, Kenya, Ethiopia, Rwanda, Uganda, Tanzania, Zambia, Zimbabwe, Namibia, Mozambique, Angola, Botswana, Malawi, Madagascar, Mauritius, Seychelles, Cape Verde, Comoros, Cote d’Ivoire (Ivory Coast), Senegal, Sierra Leone, Liberia, Guinea, Guinea-Bissau, Gambia, Benin, Togo, Mali, Burkina Faso, Cameroon, Central African Republic, Democratic Republic of Congo, Republic of Congo, Swaziland (Eswatini), Eritrea

                          OCEANIA / PACIFIC ISLANDS:
                          Australia, New Zealand, Fiji, Papua New Guinea, Solomon Islands, Vanuatu, Samoa, American Samoa, Tonga, Kiribati, Tuvalu, French Polynesia, Tahiti, Wallis & Futuna Islands, New Caledonia, Guam, Northern Mariana Islands, Saipan, Rota, Tinian, Micronesia, Federated States of, Kosrae, Ponape, Truk, Yap, Palau, Marshall Islands, Norfolk Island

                          OTHER / SPECIAL TERRITORIES:
                          Reunion, Mayotte, Martinique, Guadeloupe, French Guiana

                          If your country is not listed, please contact support@jimthompson.com before placing an order.
                        • How much does shipping cost?
                          Shipping fees vary based on weight, size, and destination. The exact cost will be calculated and displayed at checkout.

                          Prices include Thailand VAT. For international deliveries, additional import duties, taxes, and customs processing fees may apply.
                        • When can I expect my order to be delivered?
                          Estimated delivery times:
                          International orders: 5-7 business days (depending on destination)
                          Bangkok: 2-3 business days
                          Other cities in Thailand: 3-5 business days

                          Same-day delivery (Bangkok only): Available for orders placed Monday–Friday between 9:00 a.m. and 11:30 a.m. via Line @jimthompson. Free same-day delivery is available for orders over 5,000 Baht.

                          Important notes:
                          Deliveries are made Monday–Friday between 8:00 a.m. and 4:00 p.m.
                          A valid contact number is required to avoid delivery delays.
                          For Bangkok deliveries, up to two delivery attempts will be made. If unsuccessful, the package will be held at our warehouse for collection within 15 days.

                          Shipping times are estimates and may be longer during peak seasons. For expedited shipping requests, email online@jimthompson.com with your order number.
                        • How can I track my order?
                          Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time.
                        • Are product prices inclusive of duties and taxes?
                          No, product prices displayed on our website do not include duties and taxes. For international orders, local import duties and taxes may apply and are required to release your order from customs. These fees will be shown at checkout.
                        • How are duties and taxes handled for international orders?
                          All international orders are shipped as DDP (Delivered Duty Paid). The exact amount of duties and taxes will be calculated and must be paid at checkout, ensuring full cost transparency.
                        • Who handles international shipping?
                          We partner with DHL and UPS to ensure secure and reliable international shipping.
                        • What happens if no one is available to receive my delivery?
                          If no one is available at the delivery address, the courier may attempt redelivery or hold the package at a local facility for pickup. We recommend tracking your shipment and ensuring someone is available to receive it.
                        • Do you offer gift wrapping services?
                          Yes, we offer gift wrapping for select items. You can add this option at checkout for an additional fee.

                        Exchanges & Returns

                        • Return Policy for Thailand Orders
                          Returns are accepted within 14 days of receiving your order.

                          Items must be defective, damaged during shipping, or incorrect to qualify for a return.

                          Returns can be shipped via any carrier, but shipping fees and any associated costs are the customer’s responsibility.
                        • Return Policy for International Orders

                          General Info

                          • Returns are welcome within 14 days (Thailand) or 30 days (International) of receiving your order
                          • Items must be unworn, unwashed, and in their original packaging, with all tags and extras included
                          • Final Sale, personalized, or intimate items can’t be returned — thanks for understanding
                          • Don’t forget to include proof of purchase
                          • If something arrives damaged, faulty, or not quite right, please reach out within 48 hours so we can sort it quickly
                        • Return & Refund Process
                          Once we receive your returned items, they will undergo a Quality Control (QC) review.

                          If approved, a refund will be issued via the original payment method.
                          Example: If you paid by credit card, the product cost will be refunded, excluding shipping and customs fees.

                          Refund amounts are based on the currency exchange rate on the refund date, not the original payment date.

                          Exchange rate fluctuations may result in slight differences in the refunded amount.

                          Shipping fees and customs duties are non-refundable.
                        • Refund Processing Time
                          Refunds are typically processed within 7-14 business days after Quality Control approval. The exact processing time may vary based on your payment provider.
                        • Damaged or Defective Items
                          If you receive a damaged or defective item, please contact our customer service team immediately with clear photos of the issue. Our team will guide you through the return or replacement process.
                        • Return Eligibility Criteria
                          To be accepted, returned items must:
                          Be unused, unaltered, and unwashed, with the original invoice.
                          Be in resalable condition, unworn, and with all original tags attached.
                          Include full packaging.

                          Non-returnable items:
                          Face masks, customized products, and items discounted by 30% or more during promotions.
                          Items that fail to meet these conditions will be rejected, and a refund will not be issued.
                        • Proof of Defects for Returns
                          Digital proof (photos) of the defect or damage is required for our team to process your claim efficiently.
                        • Exchanges
                          Exchanges for a different size or color are accepted within the return period, subject to stock availability.
                          To request an exchange, please contact customer service before returning the item.

                          Exchange timeframes:
                          International customers: 30 days from the delivery date.
                          Thailand customers: 15 days from the delivery date.

                        Payment Methods

                        • What payment methods do you accept?
                          We accept the following payment methods:
                          Credit/Debit Cards: Visa, MasterCard, and American Express
                          Online Payment Gateways: PayPal
                          Bank Transfers (for specific regions or upon request)

                          Please note that all payments are securely processed, and additional authentication may be required depending on your payment method.
                        • Is my payment information secure?
                          Yes, we prioritize your security. All payments are processed through secure gateways with encryption to ensure your data is protected. We do not store your payment details.
                        • Are there additional fees for international transactions?
                          Depending on your bank or card issuer, you may incur foreign transaction fees or currency conversion charges. Please check with your financial institution for details.
                        • Do you offer instalment payment options?
                          Currently, we do not offer instalment payments. However, some credit card providers may allow you to convert your purchase into instalments.

                        Membership

                        • How do I earn points with my Jim Thompson membership?
                        • Can I earn points on discounted products?
                          Yes, points can be earned on discounted products, provided the discount is less than 50%.
                        • Can I backdate points if I forget to provide my membership information?
                          No, points cannot be backdated. Ensure you provide your membership information (phone number or name) before checkout.
                        • Can membership points be transferred to another account?
                          No, Jim Thompson membership points are non-transferable.
                        • What are the Jim Thompson membership tiers and benefits?
                          Tier Qualification Criteria Key Benefits
                          Silk Register for Membership One-time 5% discount digital card access
                          Silk Discovery Spend 20,000 Baht within 2 years 5% discount special vouchers, privileges
                          Silk Premier Spend 70,000 Baht within 2 years 10% discount exclusive gifts, privileges
                          Silk Reserve Spend 180,000 Baht within 2 years 15% discount exclusive events, gifts, and more
                        • How long is my membership valid?
                          Membership privileges are valid for 24 months from the date of joining, renewal, or tier upgrade. For example, if your membership starts on January 3, 2022, it will remain active until January 31, 2024.
                        • How can I renew my membership?
                          To renew, you must meet the spending requirements of your tier within 24 months. If you do not meet the criteria, your membership will be downgraded to the corresponding tier.
                        • What happens to my points if my membership tier changes?
                          Points remain valid for 2 years from the date they are earned, regardless of tier changes.
                        • Can I transfer or share my privileges or vouchers?
                          No, membership privileges and redeemed vouchers are non-transferable.
                        • How do I redeem my membership privileges?
                          You can redeem privileges online at member.jimthompson.com or request assistance from retail store staff. Points will be automatically deducted after redemption.
                        • What happens if I lose my physical membership card?
                        • How do I update my personal information?
                        • How does Jim Thompson handle data protection?
                        • Can Jim Thompson change membership terms and conditions?
                          Yes, Jim Thompson reserves the right to modify or amend membership conditions without prior notice.
                        • Can Jim Thompson change membership terms and conditions?
                          Yes, Jim Thompson reserves the right to modify or amend membership conditions without prior notice.
                        • What happens if I lose my reward points? Do they expire?
                          Points are valid for a specific period as outlined in our membership terms. Expired points cannot be restored.
                        • Do members receive birthday benefits?
                          Yes! Members may receive exclusive birthday perks, such as discount codes or bonus points. Make sure your birthdate is updated in your account profile.
                        • Do members get early access to sales?
                          Yes, members enjoy exclusive access to select sales and promotions before the general public.
                        • Can I combine membership benefits with other promotions?
                          Certain membership rewards can be combined with other promotions. However, some discounts and offers may have restrictions. Please check the terms for each promotion.
                        • How can I merge duplicate accounts?
                          If you have multiple accounts, contact our customer service team for assistance in merging them.
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